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Frequently Asked Questions
General Information
You can reach our customer support team via email at jaejewelrydesigns@gmail.com or by calling (650) 822-3610 during PST business hours (10 AM - 3 PM, Monday to Friday). As a small family-run business, we aim to respond within 48 hours.
Gold-Filled Jewelry
Gold-filled jewelry is a high-quality, durable alternative to solid gold. It consists of a thick layer of solid gold pressure-bonded to a base metal, making it more resistant to tarnishing than gold-plated jewelry.
- Long-Lasting: With proper care, it can last for years without fading or peeling.
- Hypoallergenic: Safe for sensitive skin.
- Affordable Luxury: Offers the beauty of solid gold at a lower cost.
Semi-Precious Gemstones
These natural stones are used in jewelry for their beauty and unique colors. Unlike precious gems (diamonds, rubies, sapphires, emeralds), semi-precious stones vary widely in hue and energy properties.
- Variety & Uniqueness – Each stone has distinct characteristics.
- Affordability – More budget-friendly than precious gems.
- Symbolism & Energy – Many believe they carry healing properties.
Jewelry Care
- Avoid Moisture & Chemicals – Keep jewelry away from water, perfumes, and lotions.
- Store Properly – Use a soft pouch or jewelry box.
- Cleaning – Use mild soap and water with a soft cloth; avoid harsh cleaners.
- Avoid Water & Chemicals – Silk can weaken with exposure to moisture.
- Store Flat – Prevents stretching.
- Re-Stringing – Recommended every 1-2 years for durability.
Orders, Shipping & Returns
We offer a 7-day return policy on unworn items with original packaging. Contact us to initiate a return.
Refunds are processed within 5-7 business days after receiving the returned item.
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