You can reach our customer support team via email at jaejewelrydesigns@gmail.com or by calling (650) 822-3610 during PST business hours (10 AM - 3 PM, Monday to Friday). As a small family-run business, we aim to respond within 48 hours.

Gold-filled jewelry is a high-quality, durable alternative to solid gold. It consists of a thick layer of solid gold pressure-bonded to a base metal, making it more resistant to tarnishing than gold-plated jewelry.

• Long-Lasting: With proper care, it can last for years without fading or peeling.
• Hypoallergenic: Safe for sensitive skin.
• Affordable Luxury: Offers the beauty of solid gold at a lower cost.

These natural stones are used in jewelry for their beauty and unique colors. Unlike precious gems (diamonds, rubies, sapphires, emeralds), semi-precious stones vary widely in hue and energy properties.

• Variety & Uniqueness – Each stone has distinct characteristics.
• Affordability – More budget-friendly than precious gems.
• Symbolism & Energy – Many believe they carry healing properties.

• Avoid Moisture & Chemicals – Keep jewelry away from water, perfumes, and lotions.
• Store Properly – Use a soft pouch or jewelry box.
• Cleaning – Use mild soap and water with a soft cloth; avoid harsh cleaners.

• Avoid Water & Chemicals – Silk can weaken with exposure to moisture.
• Store Flat – Prevents stretching.
• Re-Stringing – Recommended every 1-2 years for durability.

We offer a 7-day return policy on unworn items with original packaging. Contact us to initiate a return.

Refunds are processed within 5-7 business days after receiving the returned item.